There are no second chances for “first” impressions. Your Front Desk Procedures must be polished to a “T” …or at least to an A, B & C!! The ABCs of the Front Desk (from communication and attitude to referrals, follow through and collections) are essential for every office.
Learn how to:
· Turn your front desk procedures into a referral magnet,
· Turn phone “shoppers” into new patients,
· Teach your patients the importance of staying on schedule, starting with their very first phone call,
· Learn to use your appointment book to effectively manage your time versus create logjams,
· Learn how "what" you say and "how" you say it influences every aspect of patient care and follow through!
Since patient management equals office success, your front desk procedures must be flawless. Learn how maximizing your front desk will cause your patients to: start, stay, refer and pay.
About the Speaker:
Ces is the original founder of NACA (National Academy of Chiropractic Assistants) and one of the first instructors to offer a CA Certification program. She designed and taught the CA Certification program in Texas for over a decade.
At this time, Ces offers in-house consulting and several training programs. She teaches classes on topics from Front Desk Techniques to HIPAA and Medicare to Compliance. Ces currently teaches the Masters in Coding classes and license renewal programs.
This course was originally presented by Ces Soyring and the Illinois Chiropractic Society on March 6, 2018 and sponsored by HIPAA Compliance Services.
This course has been shared with permission.